A: Orders ship out from our facility in 1-2 business days.
Q: Do you ship internationally?
A:We do not ship internationally. We ship to 48 major states, excluding Hawaii and Alaska. Please email us at wholesale@petique.com if you are a distributor or wholesaler who can ship our products outside of the 48 major states and internationally.
Q: Do you ship to P.O boxes?
A:No. We completely understand your concern with getting your package stolen, as we are too. Our systems currently do not have the option to deliver to PO Boxes. We’ll need a residential address in the U.S.
The good news is, to make sure your package will not get stolen or missing, contact FedEx once you receive your tracking number and ask them to hold your package at your nearest FedEx location for you to pick up. We also encourage you to register forFedEx Delivery Managerto keep track of your package.
Q: What makes your products non-toxic?
A: We work closely with manufactures who apply safety standards at their manufacturing facilities, their procedures, and the products they produce. The materials that make our products are sent out to inspection and testing facilities to ensure there are no harmful chemicals, so we can move forward with creating non-toxic pet products that are safe for pets to travel in, sleep in, and play with. Pets and people have all been affected by harmful chemicals from the lack of knowledge we had in the past regarding toxins. We want to make a difference by developing and providing our world with safe, non-toxic pet products to have in the household.
Q: What is your return policy?
A: You and your pet’s satisfaction are our number one priority at Petique, Inc. We want your time with us to be a PAWsitive one. If things don’t go according to plan, we are here to help!
Returns are eligible within 30 days of the purchase date. Your item must be unused in the same condition as you received it. It must be returned in the original packaging including all stickers and inserts. Merchandise returned not in the received original condition and packaging may result in a restocking fee of 25% percent or may not qualify for a refund.
Returns are not accepted after 30 days unless it’s a manufacturing defect.
If your item has a manufacture damage or defect that was not caused by you or your pet, we will pay for the return shipping costs. Shipping costs are non-refundable. Please reach out to us immediately at info@petique.com with photos and stop the use of the product if that is the case.
Once we receive your return, please allow 7-14 business days for processing. Refunds can only be given to the same credit card the purchase was made on.
All refunds and exchanges are subject to the final approval of our quality control division.
Sale items are not eligible for returns or exchanges.
Please Note: Shipping and handling charges are not refundable.
By placing an order on Petique.com, you are accepting this return policy.
Q: Do you charge a restocking fee for returned items?
A: Returns are eligible within 30 days of the purchase date. Your item must be unused in the same condition as you received it. It must be returned in the original packaging including all stickers and inserts. Merchandise returned not in the received original condition and packaging may result in a restocking fee of 25% percent or may not qualify for a refund.
A: You do not need to register an account to shop, but you should definitely become a member to unlock exciting perks, stay up-to-date with new products, deals, tips, tricks and many more!
Q: I'm afraid my package will get stolen. What do I do?
A:Once you receive your FedEx tracking number from us, you immediately call FedEx and ask them to leave it at your nearest FedEx location for you to pick up. We encourage you to also sign up for FedEx Delivery Manager for free so you can keep track of your package: https://www.fedex.com/en-us/delivery-manager.html
Q: My order never arrived?
A: Please email us at info@petique.com with your order number and the date of purchase. We will assist you on locating your order. You will also need to contact FedEx as soon as you can regarding your order.
Q: Are my orders traceable?
A:Yes, you will receive an order confirmation and tracking number to the email address you provided during checkout. Should you not receive your order confirmation or tracking number, be sure to check your "Spam" or "Junk Mail" folder.)
Q: Does your Photocatalyst Multi-purpose Odor Eliminator really work?
A: Absolutely! Watch this quick video to see 13 ways on how you can use Petique's Photocatalyst Multi-purpose Odor Eliminator:
Q: What is PLA?
A: Polylactic Acid. Our PLA Pet Dishes do not stain. They are made out of plant based material and completely biodegradable and safe for the planet! PLA derives from renewable resources such as cornstarch, tapioca roots, chips or starch, or sugarcane.
Q: How long does it take a PLA bowl to biodegrade in a compost pile?
A: 6-12 months depending on the temperature.
Q: Since a PLA bowl is made from either corn starch or sugar cane, can an animal taste either corn or sugar when licking the bowl?
A: No. Our PLA also does not stain. The plant based material also prevents cats from getting chin pimples when they eat or drink from the bowl!
Q: How do you use the portable Tire Pump for the Pet Joggers?
Q: Why are Petique, Inc.'s cardboard cat houses and eco-houses for small animal the best?
A:Petique, Inc.'s cardboard cat houses are the best because they are non-toxic, safe for your pets and the planet, and extremely durable. Many of the cardboard boxes you find, or have shipped to you, may contain toxic chemicals, which can harm your pet's health in the long run. There is also no formaldehyde issues like wood material. Not only are our cardboard cat houses safe, they also come with multiple, reversible scratch boards to relieve your pets natural tendencies like grooming and aggression. Our quality and affordable cardboard pet houses also helps relieve stress and anxiety.
Q: Why are Petique, Inc. cardboard cat houses and eco-houses for small animal plain with no design?
A: Petique, Inc.'s cat and small animal cardboard houses may look plain because they have no design on them, but the designs that are added to most cat houses, like color or patterns, may contain toxic chemicals that are harmful to your pets. We keep our cardboard boxes natural and design them to be as fun as possible without any dye, so your pets live longer and healthier while enjoying their houses at the same time. We design our cat houses specifically to suite your pets needs, your cats and small animals will absolutely love our cardboard cat houses regardless what it looks like. The only colorful cat houses we have are our Feline Loft Cat Houses which are colored with non-toxic soy based ink.
Q: How do you assemble the Feline Fortress Cat House?
Q: Why do some of your products have the Prop 65 warning?
A: Although some of our products are required to have the Prop 65 warning, our products have been tested to have no harmful chemicals.
"Prop 65 requires businesses selling products in California to give customer a "clear and reasonable warning" that chemicals in their products may contain substance known to the state of California to cause, birth defects, or reproductive harm.
Prop 65 is a California disclosure law, not a safety standard. The law is NOT a national standard for health or safety. The Prop 65 law requires businesses to provide these warnings to Californians to be able to sell anywhere in California."
Q: Are your materials waterproof or fire retardant?
A:Our products are not waterproof or flame retardant because that would require chemicals to make materials waterproof or flame retardant which means the material will be more toxic. The more chemicals used, the more toxic.
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