FAQ

Q: What is your return policy?

A: You have 30 calendar days to return an item from the invoice date. To be eligible for a full refund, your item must be in the original packaging, unused, and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

https://www.petique.com/pages/returns-and-refunds

Q: Do you charge a restocking fee for returned items?

A: A 15% restocking charge will be applied to any return in which the package has been opened and used. 

Q: Do I need to register an account to shop?

A: You do not need to register an account to shop, but you should definitely become a member to unlock exciting perks, stay up-to-date with new products, deals, tips, tricks and many more!

Q: Does Petique, Inc. have a rewards program?

A: Yes we do! Sign up for our rewards program by clicking this link here: https://www.petique.com/account/register

Start earning Happy Points to unlock exciting perks and access to exclusive rewards!

Q: What is your cancellation policy?

A: You have up to 24 hours to cancel your order.

Q: How long does it take orders to ship?

A: Orders ship out from our facility in 1-2 business days.

Q: Do you ship to P.O boxes?

A: No. 

We completely understand your concern with getting your package stolen, as we are too. Our systems currently do not have the option to deliver to PO Boxes. We’ll need an actual address. 

The good news is, to make sure your package will not get stolen or missing, contact FedEx once you receive your tracking number and ask them to hold your package at your nearest FedEx location for you to pick up. We also encourage you to register for FedEx Delivery Manager to keep track of your package.

Q: Do you ship internationally?

A: We do not ship internationally. We ship to 48 major states, excluding Hawaii and Alaska. Please email us at info@petique.com if you are a distributor who can ship our products outside of the 48 major states.

Q: How do I keep track of my order?

A: We ship our products with FedEx. Sign up for FedEx Delivery Manager for free so you can keep track of your package: https://www.fedex.com/en-us/delivery-manager.html

Q: I'm afraid my package will get stolen. What do I do?

A: Once you receive your FedEx tracking number from us, you immediately call FedEx and ask them to leave it at your nearest FedEx location for you to pick up. We encourage you to also sign up for FedEx Delivery Manager for free so you can keep track of your package: https://www.fedex.com/en-us/delivery-manager.html

Q: My order never arrived?

A: Please email us at info@petique.com with your order number and the date of purchase. We will assist you on locating your order. You will also need to contact FedEx as soon as you can regarding your order.

Q: Are my orders traceable?

A: Yes, you will receive an order confirmation and tracking number to the email address you provided during checkout. Should you not receive your order confirmation or tracking number, be sure to check your "Spam" or "Junk Mail" folder.)

Q: What is PLA?

A: Polylactic Acid. Our PLA Pet Dishes do not stain. They are made out of plant based material and completely biodegradable and safe for the planet! PLA derives from renewable resources such as cornstarch, tapioca roots, chips or starch, or sugarcane.

Q: How long does it take a PLA bowl to biodegrade in a compost pile?

A: 6-12 months depending on the temperature.

Q: Since a PLA bowl is made from either corn starch or sugar cane, can an animal taste either corn or sugar when licking the bowl?

A: No. Our PLA also does not stain. The plant based material also prevents cats from getting chin pimples when they eat or drink from the bowl!

Q: How do you use the portable Tire Pump for the Pet Joggers?

A: Watch this video to help you assemble and disassemble our portable Tire Pump, which can ONLY be used on our All Terrain Pet Jogger and Breeze Pet Jogger:

Q: How do you install the Bike Adapter for the Pet Joggers?

A: Watch this video we created to help you install the our Bike Adapter, which can ONLY be used on our All Terrain Pet Jogger and Breeze Pet Jogger:

Q: How do you assemble and disassemble the Bedside Lounge Pet Bed?

A: Watch this video we created for you to assemble and disassemble the Bedside Lounge Pet Bed

Q: Why do pets need strollers? 

A: We completely understand pets need their exercise! Pet Strollers create a greater benefit for your pets than you ever imagined! Check out this video to see 5 Reasons Why Your Pets Need Pet Strollers:

A: Petique, Inc.'s cardboard cat houses are the best because they are non-toxic, safe for your pets and the planet, and extremely durable. Many of the cardboard boxes you find, or have shipped to you, may contain toxic chemicals, which can harm your pet's health in the long run. There is also no formaldehyde issues like wood material. Not only are our cardboard cat houses safe, they also come with multiple, reversible scratch boards to relieve your pets natural tendencies like grooming and aggression. Our quality and affordable cardboard pet houses also helps relieve stress and anxiety. 

Q: Why are Petique, Inc. cardboard cat houses and eco-houses for small animal plain with no design? 

A: Petique, Inc.'s cat and small animal cardboard houses may look plain because they have no design on them, but the designs that are added to most cat houses, like color or patterns, may contain toxic chemicals that are harmful to your pets. We keep our cardboard boxes natural and design them to be as fun as possible without any dye, so your pets live longer and healthier while enjoying their houses at the same time. We design our cat houses specifically to suite your pets needs, your cats and small animals will absolutely love our cardboard cat houses regardless what it looks like. The only colorful cat houses we have are our Feline Loft Cat Houses which are colored with non-toxic soy based ink.

Q: How do you assemble the Feline Fortress Cat House?

A: Watch this video to learn how to assemble the Feline Fortress Cat House:

Q: Do you guys have an affiliate program?

A: Yes we do! You may register to be apart of Petique's affiliate program in the link below:

https://www.petique.com/pages/register-affiliate-account

Q: Why do some of your products have the Prop 65 warning?

A: Although some of our products are required to have the Prop 65 warning, our products have been tested to have no harmful chemicals.

"Prop 65 requires businesses selling products in California to give customer a "clear and reasonable warning" that chemicals in their products may contain substance known to the state of California to cause, birth defects, or reproductive harm.

Prop 65 is a California disclosure law, not a safety standard. The law is NOT a national standard for health or safety. The Prop 65 law requires businesses to provide these warnings to Californians to be able to sell anywhere in California."