FAQ

Q: What is your return policy?

A: 30 days from purchase date.

Q: Do I need to register an account to shop?

A: You do not need to register an account to shop. We understand sometimes we are in a hurry and would rather have a quick check out option. You may definitely subscribe to stay up-to-date with new products, deals, tips and tricks and many more! First time customers get a 10% OFF welcome deal on their first purchase :)

Q: What is your cancellation policy?

A: You have up to 24 hours to cancel the order.

Q: My order never arrived?

A: Please call us at 909-673-0362 or email us at info@petique.com with your order number and the date of purchase. We will assist you on locating your order.

Q: Are my orders traceable?

A: Yes, you will receive an order confirmation and shipping / tracking numbers to the email address you provided during checkout. Should you not receive your order confirmation or tracking number, be sure to check your "Spam" or "Junk Mail" folder.)

Q: How long does it take orders to ship?

A: Usually 4-5 business days, but 2 business days if you're on the west cost.

Q: Do you ship to P.O boxes?

A: No.

Q: Do you charge a restocking fee for returned items?

A: A 15% restocking charge will be applied to any return in which the package has been opened. If you received "FREE Shipping" with your order, you will be required to pay our outbound shipping charges associated with your return and any associated restocking charge (If applicable).

Q: Can you ship internationally?

A: We do not ship internationally. We ship to 48 major states, excluding Hawaii and Alaska.

Q: What is PLA?

A: Polylactic Acid. Our PLA Pet Dishes do not stain. They are biodegradable and safe for the planet. PLA derives from renewable resources such as cornstarch, tapioca roots, chips or starch, or sugarcane. 

Q: How long does it take a PLA bowl to biodegrade in a compost pile?

A: 6-12 months depending on the temperature.

Q: Since a PLA bowl is made from either corn starch or sugar cane, can an animal taste either corn or sugar when licking the bowl?

A: No. Our PLA also does not stain.

Q: How do you use the portable Tire Pump for the Pet Joggers?

A: Watch this video to help you assemble and disassemble our portable Tire Pump, which can ONLY be used on our All Terrain Pet Jogger and Breeze Pet Jogger:

Q: How do you install the Bike Adapter for the Pet Joggers?

A: Watch this video we created to help you install the our Bike Adapter, which can ONLY be used on our All Terrain Pet Jogger and Breeze Pet Jogger:

Q: How do you assemble and disassemble the Bedside Lounge Pet Bed?

A: Watch this video we created for you assemble and disassemble the Bedside Lounge Pet Bed:

Q: Why do pets need strollers? 

A: We completely understand pets need their exercise! Pet Strollers create a greater benefit for your pets than you ever imagined! Check out this video to see 5 Reasons Why Your Pets Need Pet Strollers:

Q: Why are Petique, Inc.'s cardboard cat houses and eco-houses for small animal the best? 

A: Petique, Inc.'s cardboard cat houses are the best because they are non-toxic, safe for your pets and the planet, and extremely durable. Many of the cardboard boxes you find, or have shipped to you, may contain toxic chemicals, which can harm your pet's health in the long run. Not only are our cardboard cat houses safe, they also come with multiple, reversible scratch boards to relieve your pets natural tendencies like grooming and aggression. Our quality and affordable cardboard pet houses also helps relieve stress and anxiety. 

Q: Why are Petique, Inc. cardboard cat houses and eco-houses for small animal plain with no design? 

A: Petique, Inc.'s cat and small animal cardboard houses may look plain because they have no design on them, but the designs that are added to most cat houses, like color or patterns, may contain toxic chemicals that are harmful to your pets. We keep our cardboard boxes natural and design them to be as fun as possible without any dye, so your pets live longer and healthier while enjoying their houses at the same time. Trust us, because we design our cat houses specifically to suite your pets needs, your cats and small animals will absolutely love our cardboard cat houses regardless what it looks like. 

Q: How do you assemble the Feline Fortress Cat House?

A: Watch this video to learn how to assemble the Feline Fortress Cat House:

Q: Do you guys have an affiliate program?

A: Yes we do! You may register to be apart of Petique's affiliate program in the link below:

https://www.petique.com/pages/register-affiliate-account