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The ScoopsFAQ
Q: What is your return policy?
A: Contact us for more information.
Q: Do I need to register an account to shop?
A: No, you do not need to register an account to shop. We understand sometimes we are in a hurry and would rather have a quick check out option.
Q: Is my personal information kept private?
A: Please see our Privacy Policy
Q: What is your cancellation policy?
A: You have up to 24 hours to call in to cancel the order. Email cancellations will no be accepted.
Q: My order never arrived?
A: Please call us at 909-673-0362 with your order number and the date of purchase. We will assist you on locating your order.
Q: What does PLA stand for?
A: Polylactic Acid. Our PLA Pet Dishes do not stain.
Q: Name 2 renewable resources PLA is made from?
A: Corn Starch or sugar cane
Q: Can you put a PLA bowl in a microwave?
A: Yes, PLA is microwavable.
Q: How long does it take a PLA bowl to degrade in a compose pile?
A: 6-12 months depending on the heat.
Q: Since a PLA bowl is made from either corn starch or sugar cane, can an animal taste either corn or sugar when licking the bowl?
A: No
Q: Are my orders traceable?
A: Yes, you will receive an order confirmation and shipping / tracking numbers to the email address you provided during checkout. Should you not receive your order confirmation or tracking number, be sure to check your "Spam" or "Junk Mail" folder.)
Q: How long does it take orders to ship?
A: Almost all orders ship within two days. Occasionally, items that are ordered from our manufacturers as opposed to other suppliers can take a week longer to ship because they are made to order, by hand.)
Q: Do you ship to P.O boxes?
A: Yes, however, we will have to ship your order via USPS mail because UPS does not deliver to P.O. Box address.)
Q: Do you charge a restocking fee for returned items?
A: A 15% restocking charge will be applied to any return in which the package has been opened. If you received "FREE Shipping" with your order, you will be required to pay our outbound shipping charges associated with your return and any associated restocking charge (If applicable).)
Q: Can you ship internationally?
A: Yes, we can
