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The Scoops blogFAQ
Q: What is your return policy?
A: 30 days from purchase date.
Q: Do I need to register an account to shop?
A: You do not need to register an account to shop. We understand sometimes we are in a hurry and would rather have a quick check out option. You may definitely subscribe to stay up-to-date with up coming products, deals and many more! First time customers get a 10% OFF welcome deal on their first purchase :)
Q: What is your cancellation policy?
A: You have up to 24 hours to cancel the order.
Q: My order never arrived?
A: Please call us at 909-673-0362 with your order number and the date of purchase. We will assist you on locating your order.
Q: What is PLA?
A: Polylactic Acid. Our PLA Pet Dishes do not stain. They are biodegradable and safe for the planet. PLA derives from renewable resources such as cornstarch, tapioca roots, chips or starch, or sugarcane.
Q: How long does it take a PLA bowl to biodegrade in a compost pile?
A: 6-12 months depending on the heat.
Q: Since a PLA bowl is made from either corn starch or sugar cane, can an animal taste either corn or sugar when licking the bowl?
A: No.
Q: Are my orders traceable?
A: Yes, you will receive an order confirmation and shipping / tracking numbers to the email address you provided during checkout. Should you not receive your order confirmation or tracking number, be sure to check your "Spam" or "Junk Mail" folder.)
Q: How long does it take orders to ship?
A: Almost all orders ship within two days.
Q: Do you ship to P.O boxes?
A: Yes, however, we will have to ship your order via USPS mail because UPS does not deliver to P.O. Box address.)
Q: Do you charge a restocking fee for returned items?
A: A 15% restocking charge will be applied to any return in which the package has been opened. If you received "FREE Shipping" with your order, you will be required to pay our outbound shipping charges associated with your return and any associated restocking charge (If applicable).)
Q: Can you ship internationally?
A: We do not ship internationally. We ship to 48 major states, excluding Hawaii and Alaska.
Q: How do you use the portable Tire Pump for the Pet Joggers?
Check our this video we created to help you assemble and disassemble our portable Tire Pump for your Petique, Inc. Pet Joggers:
https://www.youtube.com/watch?v=3jB0K6cUxTQ&t=4s
Q: How do you install the Bike Adapter for the Pet Joggers?
Check our this video we created to help you install the the Bike Adapter:
https://www.youtube.com/watch?v=Q9VP2xhh63A&t=1s
Q: How do you assemble and disassemble the Bedside Lounge Pet Bed?
View the video we created for you assemble and disassemble the Bedside Lounge Pet Bed:
https://www.youtube.com/watch?v=FLLyRQ1p_dM
Q: Why do pets need strollers?
We completely understand pets need their exercise! Pet Strollers create a greater benefit for your pets than you ever imagined! Check out this video to see EIGHT REASONS why pets need strollers:
https://www.youtube.com/watch?v=2L15yMc8UOg&t=7s
Q: Why are Petique, Inc. cardboard cat houses and small animal houses the best?
Petique, Inc. cardboard houses are the best because they are non-toxic, safe for your pets and the planet, and extremely durable. They come with multiple scratch boards to relieve your pets natural grooming tendencies. Our quality and affordable cardboard pet houses also helps relieve stress and anxiety.
