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Returns and Refunds

Returns

You have 30 calendar days to return an item from the invoice date.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Return Authorization Number

A Return Authorization Number must be obtained from Petique by calling us at 909-673-0362 or emailing info@petique.com

Please make sure you mark the outside of the box clearly with the RA# and also include a note with the RA# inside the box with your returned items.

All packages that are returned with no Return Authorization Number will be refused. Petique will not be held responsible for any lost packages.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange or refund after inspecting the item.

If your return is approved, we will initiate an exchange or refund. Refunds will be issued to your original payment form. You will receive the credit within 2-3 business days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.